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Terms and Conditions

Information about the supplier and the Internet shop operator :

Billing information:

ing. Jana Žídková
Bělohorská 3057/55
636 00 Brno
Czech Republic

IČO : 60770619
DIČ : CZ6061281336

Registered in the Commercial Register of the City of Brno

Business premises:
BOHEMIA glass nail file - ing. Jana Žídková
nám. Republiky 15
614 00 Brno-Husovice
Czech Republic

Telefon: +420 545 240 410
Mobil: +420 777 262 406
email: obchod@pilnik.cz

All product descriptions, photographs, and other texts are posted on our website www.pilnik.cz are the property of the operator and belong to the intellectual property of the company. All the pictures and texts protect the right of authors according to Act 121/2006 Coll. so their copying is not possible and is unlawful. If you require them to be published for your website, we will be happy to give you your approval.

Please call your cellphone: +420 777 262 406.

The photos on our website are for illustration only.

The prices listed in the online store www.pilnik.cz and www.pilnikbohemia.cz are final including VAT.

By submitting a binding order, the buyer confirms that he has become familiar with and agrees with the Terms of Business, Complaints and Personal Data Protection. The Buyer is also informed prior to submitting the order for an opportunity to become acquainted with the Terms of Business, Claim Rules and Personal Data Protection.
If a permanent purchase agreement is not agreed between the parties in written form, the seller delivers the goods on the basis of an electronic order and a customer's specification (orders received via e-mail or on-line ordering) on the form available when creating a customer order in the online store .

The subject of the contract is only the items explicitly stated in the purchase contract - the order. www.pilnik.cz and www.pilnikbohemia.cz. The Supplier undertakes to supply to its customers only the perfect goods in accordance with the specifications or characteristics typical of the type of goods, complying with the standards, regulations and regulations valid in the Czech Republic, packed in original packaging and equipped with Czech instructions (if this is for the type of goods is customary, it contains instructions).

In case of personal collection of the goods, the Buyer is obliged to pay the full amount for the ordered goods at the supplier's premises or to submit a proof of payment.

The condition of the validity of the electronic order is to fill in all the prescribed data and details. The order is a draft Purchase Agreement. No formal confirmation of the order by the seller is required for the conclusion of the purchase contract, the contract then arises from the delivery of the goods. Seller has the right to reserve the contract.

The invoice issued on the basis of a sales contract between the seller and the buyer is also a tax document. Acceptance of the goods by the purchaser is basically possible only after its full payment, unless agreed otherwise.

The delivery time depends on the way the goods are delivered and can be 2-7 working days from the closing of the order, unless agreed otherwise. Please refer to the Terms of Delivery terms . Failure to comply with the delivery time is not a reason for termination of the order.

Receipt and Claim of Shipment:
When picking up a shipment, it is necessary to check the shipment of the shipment - an obvious defect (damage to the packaging) must be reported immediately and noted on the shipping slip. It is also possible to take over the consignment with this defect without any fear and consequent damage.
Check the contents of the consignment after the driver leaves, the driver does not wait for the content to be checked during the handover - the hidden defects must be reported to the carrier as soon as possible after picking up the consignment and ask for a written record of the damage. Without a damage record, there is no consequence of claiming damage to the product during transportation.

Repayment of misdelivery goods or exchange of goods for others:
If a product has been delivered to the customer before it has been ordered, it must be sent with the proof of purchase back to the seller's address. The product will be promptly exchanged for correct and free shipping to the customer's address. The postage will be paid to the customer on the account.

If such a situation occurs, you can use our chat to advise you on the next step directly with us or to list the complaint found in our Customer Service at the bottom of our site Returns.

If the product has been delivered correctly according to the order and if the customer requests the replacement of the product for another than the one ordered, it must be sent with the proof of purchase and request for another product back to the address of the seller. The new product, according to the attached request for returned goods, will be sent to the customer's address immediately. Postage is paid by the customer. The newly ordered product will be sent to the customer's address for price difference + postage. If the overpayment occurs, the customer will be returned to his account.

If such a situation occurs, you can use our chat to advise you on the next step directly with us or to list the complaint found in our Customer Service at the bottom of our site Returns.

Cancellation of the order and withdrawal:

The buyer may withdraw from the contract within 14 days of receipt of the goods, regardless of the way of taking over the goods or making the payment. This time limit is intended to make the consumer reasonably familiar with the nature, characteristics and functionality of the goods.
The buyer is entitled to withdraw from the contract at any time before the goods are dispatched by the seller.

Return of goods within 14 days:
If you are a consumer, you have the right to return the purchased goods without giving any reason within 14 calendar days from the date of receipt of the goods, pursuant to Section 1829 of the Civil Code (Act No. 89/2012 Coll.). You also have the right to make an online order with us at our facility.
If you are not a consumer, that is, you purchase goods in the course of your business or business activity (which decides to enter the ID in the purchase document), the right of withdrawal does not arise because the law does not specify this option.

The consumer resigns or surrenders the withdrawal of the contract to the seller within 14 days, including the gifts the seller provides for the goods purchased free of charge. The buyer does not need to state why he is withdrawing from the contract. In order to facilitate communication, it is advisable to indicate in the withdrawal the date of purchase or the contract number / sales receipt, the bank connection and the chosen way of returning the goods.

If such a situation occurs, you can use our chat to advise you on the next step directly with us or to list the complaint found in our Customer Service at the bottom of our site Returns.

Seller is obliged to refund the buyer the amount fully corresponding to the price of the goods and the paid cost of delivery within 14 days of withdrawal from the contract, to the bank account that the customer shall indicate on the returned goods form. If a seller offers several options under a particular delivery method, he is obliged to replace the buyer with the cheapest ones. At the latest within the same timeframe, the Buyer is required to send or hand over the purchased goods to the seller. The goods should be returned to the seller (not on cash) complete, preferably in the original packaging, not to show signs of wear or damage. The cost of returning goods is borne by the buyer.

The packaging is not the subject of purchase or part of the purchased item. Nevertheless, the seller has the right to reimburse the actual costs incurred in delivering new packaging and returning the goods back to their original state. These costs are always individually assessed and as such are then charged and credited with the amount of the returned goods as well as if the returned goods are damaged by breach of the buyer's obligations, the seller is entitled to claim a reduction in the value of the goods and returned.